READING YOUR METER
Your electricity meter is an instrument used to record
the number of units or kilowatt-hours (kWh) of electricity
you use.
This guide will allow you to read and record your daily
or monthly consumption. When you read your meter
accurately, it can help you budget for your electricity bill
and assist in your conservation efforts.
Your electricity meter is a precision instrument certified
before installation by the manufacturers and our Meter
Services team.
We utilise two types of meters: the electromechanical
and the digital meter. Before attempting to take your
meter reading, it is important to identify which type of
meter you have.
WHEN IS YOUR METER READ
Meters are read monthly. Your meter is read approximately the same date each month, but may be a few days earlier or later than the previous month.
Although we make every effort to read all meters every month, a meter may not be read for one of the following reasons:
- Locked gates
- Bad dogs on the premises or within reach of the
meter - Severe weather conditions
- Inaccessible or overgrown roadways
When we are unable to read your meter, your consumption may be estimated for the period. To avoid receiving a bill with estimated consumption, please
assist us by providing safe access to your meter. You can also submit the reading to our Customer Service Team by telephone or at any of our offices. You will be required to provide us with your account number or meter number.
